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Sun Life | Hong Kong, Hong Kong | Posted July 04, 2026
Position Overview
Job Description
Support the development of digital self-service and servicing journeys by coordinating business requirements, following up enhancement items, and working with relevant teams, in order to improve client convenience and reduce reliance on manual or paper-based servicing.Manage business-as-usual enhancement requests by gathering details, tracking progress, and coordinating business follow-up, in order to ensure servicing improvements and smaller business requests are handled efficiently.Coordinate business-side testing activities by supporting test scenario preparation, business validation, issue clarification, and retest follow-up, in order to improve delivery quality and confirm readiness for launch.Track implementation readiness for servicing-related items by maintaining action plans, monitoring dependencies, and escalating risks where needed, in order to support timely and effective rollout of enhancements.Facilitate worki...