Oversees the completion ongoing Data Center critical infrastructure maintenance and repair for all service lines to pre-defined service level agreements (SLAs). Oversees and coordinates emergency response and ensures critical issues are promptly resolved. Guides communications and handover processes to ensure that operational requirements and specifications are met. Provides expert input for effective contract administration including generation and review of contracts and supervises the development of policy documents. Reviews proposals of maintenance plans and escalates/shares findings with senior leaders for approval. Identifies opportunities for team members to participate in training programs.

Key Responsibilities
Critical Environment Maintenance Support:
-Leads and ensures monitoring activities of ongoing critical environment maintenance support for all service lines to pre-defined service level agreements (SLAs) to ensure service uptime is maintain...