Location: Dubai, United Arab Emirates

Industry: Internet – Strategy/Planning (Full‑time)

Role: Manager - CX Retention Strategy
Experience: 5 years

Manager – CX Retention Strategy in Dubai is an Internet industry position focusing on customer retention analysis, compensation performance, behavioral insights, and data‑driven CX policy improvement. The role supports talabat's regional CX teams and local markets by turning customer data into clear recommendations that improve retention, reduce inefficiencies, and protect policy integrity.

• Analyze customer behavior patterns across regions and segments to support CX Operations and Policy decisions.
• Monitor compensation usage, redemption trends, refund behavior, eligibility patterns, and potential misuse indicators.
• Identify anomalies, abuse patterns, cost inefficiencies, and behaviora...