AI is transforming Customer Experience (omnichannel journeys, CRM, Voice of Customer, AI-augmented CX) and the Employee Experience of client-facing staff. This role is aimed at an experienced CX & AI Manager, capable of operating across engagement leadership, AI-driven transformation, and business development.

YOUR MISSIONS

As a CX & AI Manager (M/F), you operate with full autonomy across three pillars: engagement leadership, AI-driven transformation, and business development.

Engagement leadership & Delivery:

• CX Strategy & Journeys: design and optimise omnichannel customer journeys (e-commerce, retail, customer relations)
• CRM & VoC Ecosystem: lead CRM transformation projects and implement Voice of Customer frameworks to drive real-time satisfaction monitoring
• Project Direction: scope challenges, manage budgets, and ensure deliverable quality for business and marketing leaders...