We’re looking for a hands-on Customer Solutions Manager to lead our local Customer Solutions team while also owning key customer responsibilities.
This is a working manager role—you’ll balance people leadership + individual execution to deliver a reliable, transparent customer experience.
What you’ll do
* Lead and develop the Customer Solutions team; set expectations, coach performance, and build capability
* Own the customer relationship and elevate the “voice of the customer” across the business
* Drive fast, accurate communication and issue resolution—especially in high-visibility situations
* Lead escape/crisis management when delivery or quality impacts customers, with timely updates and action plans
* Standardize best practices, reporting, performance reviews, and quarterly business reviews
* Identify and implement process improvements to increase efficiency and customer satisfaction