_This is a hybrid position (remote, onsite) with approximately 20% travel. Please note that the number of days onsite can increase based on business needs._

**JOB SUMMARY:**

This position is part of the Customer Experience service model and resides in the field. The role is responsible for leading a team of Account Managers who provide customer support by building relationships with new and existing accounts for CMU and LCC business. The Customer Experience Manager drives success through the leadership of the customer-facing associates within the Customer Experience Organization. The role will focus on customer relationships and retention by ensuring the team of Account Managers provide necessary customer support through efficient deployment of resources and engagement with Region and Opsite departmental leaders.

**DUTIES AND RESPONSIBILITIES:**

+ Resource Management – responsible for ensuring team is properly staffed, oversees account management, ...