The Manager, Contact Center Analytics & Solutions leads analytics delivery and decision support for International and Casino Contact Centers. This role partners closely with Operations, Digital, E‑commerce, and Technology teams to deliver actionable insights that improve operational performance, agent productivity, and automation outcomes across voice and digital channels.

The role operates in a high‑visibility, fast‑moving environment and requires strong hands‑on analytics capability, excellent communication, and the ability to independently drive work from intake through executive readout.

Essential Duties and Responsibilities: