Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Lead and optimize all operational activities for assigned non clinical staff, ensuring efficient, high quality workflows that support organizational goals and service-level commitments
• Monitor and achieve strict turnaround time (TAT) requirements-hourly, daily, and weekly-using proactive oversight, performance analytics, and rapid issue remediation