Elevate customer success with Ziff Davis as a Client Services Manager. Focus on team leadership, operational support, and commercial strategy to drive account growth.
This managerial position involves leading and developing the Customer Success Teams at Email Industries and Kickbox. You will mentor team members in technical troubleshooting and account strategies, fostering a proactive support environment. Your role will emphasize managing customer escalations and ensuring service excellence across brands.
Key Responsibilities:
• Oversee Customer Success Teams and drive performance
• Act as the primary point of escalation for customer issues
• Manage contract renewals and custom proposals
• Advocate for customer interests across internal departments
• Track and report on key performance metrics
Requirements:
• 4+ years of experience in a SaaS environment
• Experience in Customer Success leadership required
• Strong contract negotiation and pricing strate...