Responsible for managing all activities and resources required to source and retain quality capacity for FedEx Custom Critical (FXCC) via Independent Service Providers (ISPs), and qualified outside carriers. Establish department goals to meet sourcing, qualification, retention, and forecast needs. Design and implement market sourcing standards, guidelines, and strategies to meet specific segment requirements and improve FedEx Custom Critical’s competitive position in the expedited industry. Develop and implement process improvements, key performance metrics (KPIs), and scorecards. Manage carrier network to service standards via carrier scorecard.


You will uphold the Purple Promise by making every customer experience outstanding.

Job Duties