Manager-Business Process & Service Excellence -Quality Excellence

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Job Info

• Job Identification 15017
• Posting Date 06/04/2026, 06:17 AM
• Job Role Business Process & Service Excellence -Quality Excellence
• Experience (In Years) 0-3
• Job Location Alabang

Job Description

In this role, you’ll make an impact in the following ways:

• Manage a team of 5-15 Quality Analysts, guiding a team of Treasury Services / Transfer Agency Account Managers of 10-15 per team
• Provide in-depth analysis of insights on CSAT (Promoters, Detractors), quality resolution performance to guide improvement efforts.
• Carry out first-line of quality checks, regulatory compliance which consist of random sampling and thematic reviews.
• Devise, expand, and implement initiatives to improve quality driving continuous improvement.
• Design and integ...