Roles and Responsibilities
Essential Duties and Responsibilities:
Assisting users in troubleshooting code, integration & implementation of salesforce product Coordinating with different teams on integration points & bring resolution to the problems Serve as an escalation point for support Understand the business complexity & provide resolution/ workaround to the user problem Resolve user service issues and skilfully manage complex customer service problem Create knowledge base materials dedicated towards operational efficiency Support ongoing salesforce administration (create accounts/ profile, workflow, approvals, reports, dashboard etc.) Provide minor changes in the code/ configuration and able to deploy them into production Develop & maintain technical expertise in assigned areas of product functionality & utilize that expertise effectively ...