Overview

A luxury 5‑star lodge located within a premier private game reserve is seeking a dynamic, multiskilled Management Couple to oversee lodge operations, elevate guest experience, and maintain exceptional service standards. This role is ideal for a passionate, hands‑on couple with strong hospitality, guiding, and operational expertise.

Role Breakdown

HER: Lodge Manager

• Guest Services
  • Manage reservations, check‑ins, and check‑outs efficiently.
  • Create a warm, welcoming environment for all guests.
  • Maintain high guest satisfaction by addressing concerns promptly.
  • Coordinate special occasions, bush delights, and holiday experiences.
• Staff Management
  • Supervise and support lodge staff.
  • Create schedules, assign duties, and monitor performance.
  • Manage leave applications, gate passes, and staff visitors.
  • Lead by example with professionalism an...