The Customer Advisory Assistant Manager will client-facing teams in delivering strategic customer experience solutions, digital transformation initiatives, and operational improvements. The role blends consulting, project management, and leadership within the firm’s advisory practice.
Key Roles and Responsibilities:
- Client Engagement & Advisory
- Assist in designing and delivering customer-centric strategies for clients.
- Support workshops, interviews, and data analysis to understand customer needs.
- Contribute to proposals and presentations for client pitches.
- Project Management
- Coordinate project timelines, deliverables, and stakeholder communications.
- Ensure quality and consistency across advisory outputs.
- Track progress and manage risks across engagements.