We are hiring a seasoned VP-Level Major Incident Manager to lead end-to-end management of high-severity technology incidents across a complex, regulated environment. You will command incidents from detection through restoration, ensure crisp executive communications, drive cross-technology recovery, and influence decisions that directly impact operational stability.

What you'll do:

• Lead and coordinate major incidents across infrastructure, applications, middleware, cloud, EUC, network, identity, data, and third parties


• Establish and manage incident command structure, including team roles, bridge calls, and communications, ensuring clear ownership and rapid triage


• Drive restoration by coordinating technical SMEs, vendors, and operations teams; remove blockers and manage dependencies


• Maintain operational discipline by tracking timelines, actions, risks, and decisions; provide real-time updates to senior management...