Job Description

To provide support & coach MCL Mid-Market Loss Adjusters & MCL LAs manage their MCL claims, exceed client expectations, to deliver service excellence & Customer best outcomes. No case load or small number of claims, if your preference.

Role Overview

Role will encompass directly managing < 10 MCL Mid-Market (Academy) Loss Adjusters progressing to MCL LAs.

• Peer review MCL claims handling, site visits, assisting Loss Adjusters with quantity & quality pro-active claims

Responsibilities

• Working together with RSM Regional Service Manager & ROD Regional Operations Director to deliver Crawford & MCL business aims.
• Directly manage < 10 max MCL Mid-Market (Academy) Loss Adjusters & progressing these qualified MCL Loss Adjusters effectively.
• Support RSM/ROD to ensure all MCL new claims & complex escalations receive optimum allocations to Loss Adjusters & Specialists.
• Monit...