The “Fortis control room” operates in 24x7, Distributed and Mainframe platforms for level 1 activities (alerting/incident/requests)

« Control room / first level support » activities consist of:

·         Monitoring the availability of infrastructure services and applications,

·         Applying the instructions and/or instructions referenced

·         Resolving and/or escalating detected issues to ensure availability of core IT infrastructure and applications

Participation in DRP exercises.

 Responsibilities

Alert management (based on AINOI):

·         Take into account the alerts

·         Arbitrate alerts by human correlation / acknowledgment and/or Incident creation

·      ...