Job Description
This individual will serve as the macOS and JAMF subject matter expert, supporting a high-visibility group of executive and VIP users, including leadership and city officials. They will act as the escalation point for the desktop support team, stepping in to resolve complex macOS and JAMF-related issues.
Day-to-day responsibilities include:
Managing and maintaining the JAMF Pro environment, including policies, configuration profiles, and device enrollment
Deploying applications and updates to macOS devices
Troubleshooting advanced macOS issues at the OS and configuration level
Investigating and helping clean up existing JAMF policies and custom scripts
Supporting device enrollment and integration through Apple Business Manager
Providing white-glove, high-touch support to VIP and executive-level users
Partnering with the desktop team as the primary escalation point for Mac-related issues
This role is highly visible and requires someone who i...