Ecommerce Customer Support Executive (Fashion Retail) | Dubai, UAE

We are looking for an Ecommerce Customer Support Executive with experience in Fashion Retail Ecommerce to join a leading retail organization in Dubai.

Location: Dubai, UAE

Industry: Fashion Retail / Ecommerce

Key Requirements

• 2–4 years of Ecommerce Customer Support experience in Fashion Retail
• Fluent in Arabic & English (Mandatory)
• Experience handling D2C ecommerce websites and online customer support
• Familiarity with Shopify, Magento, Zendesk, Freshdesk, Ziwo, or similar platforms
• Strong understanding of order management, returns, refunds, and last-mile delivery processes
• Experience supporting GCC customers is preferred

Key Responsibilities

• Manage customer inquiries via phone, email, chat, and WhatsApp
• Handle order tracking, delivery issues, returns, exchanges, and refunds
• Monitor...