[What the role is]

[What you will be working on]

You will play a key role in enhancing the efficiency and effectiveness of our vehicle services operations. Your role will involve collaborating with diverse teams to identify business needs, analyse processes, and develop innovative solutions that align with the organisation’s goals. Your expertise will contribute to shaping the future of vehicle services in Singapore, ensuring a safe and efficient transport system for all. Your key responsibilities include:

• Collaborate with business partners and stakeholders to understand their needs and objectives, driving business process transformation

• Gather requirements and document business needs to ensure alignment with organisational goals

• Facilitate user journey exploration and mapping, conduct user interviews and workshops, review business rules and servi...