POSITION SUMMARY

【Purpose of Role】

Loyalty Manager plays a key role for W Taipei to create guest loyalty and build loyalty beyond reason. By monitoring and analyzing feedback and comments from guests, Loyalty Manager provides a comprehensive picture of guests’ experiences and the variance between experiences and expectations. Loyalty Manager proactively interacts with hotel guests prior to arrival, during their stay and post-stays. Loyalty Manager digs into every valuable guest feedback to further elevate future guest experiences from all aspects. Loyalty Manager also works closely with Assistant Director of Welcome and Director of Rooms to bring cross-functional teams together to work on solutions for identified issues. This role is to support the Welcome Operation and inspire all talent to engage and create extraordinary guest experiences daily. The Loyalty Manager participates in the hotel’s daily operation; by focusing on the measurement of guests’ pe...