JOB SUMMARY 

Loyalty Manager is responsible for both engagement with non-members, to drive and support enrollment, and recognition and engagement of our valuable Elite members, through delivery of the highest quality stay experience. He/she manages and coordinates all aspects of guest’s journey: from pre-arrival and arrival experience, all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to guests, and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. 

CORE WORK ACTIVITIES