**DUTIES AND RESPONSIBILITIES**
The duties and responsibilities of this position consists of, but are not limited to, the following:
- Ensure all arrangements are made for the execution of shipments through your area of responsibility
- Act as a resource for peers
- Create and document standard operating processes
- Manage complex exceptions and drive problem solving to prevent the reoccurrence of problems and improve processes
- Assist in the facilitation of cross training within assigned team
- Responsible for meeting operational targets within a particular region, mode, business unit, or small account
- Lead calls, meetings, and internal systems trainings with customer, carrier and vendors
- Utilize analytical practices to identify and solve problems
- Build and present intermediate to complex business cases related to how customers can achieve ROI
- Collaborate with internal service teams to meet team and customer goals
- Lead small sized operati...