Lead a Team. Build Relationships. Drive Service Excellence.

Are you an experienced Customer Service professional with a background in container haulage or logistics? Do you enjoy leading teams, solving problems and building strong relationships with customers?

We're recruiting for a Customer Service Manager to join a well-established and highly respected logistics business based in Felixstowe. This is a fantastic opportunity to take ownership of a busy customer service function, ensuring customers receive an exceptional experience while supporting the smooth operation of a fast-paced transport environment.

Working closely with transport planners, operational teams and key customers, you'll play a pivotal role in maintaining service standards, developing your team and identifying opportunities for continuous improvement.

The Role

As Customer Service Manager, you will be responsible for overseeing the day-to-day performance of the customer service depar...