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Logistics Customer Service Agent

Expeditors | Broken Arrow, United States | Posted July 04, 2026

Position Overview

Job Description

Major Duties and Responsibilities:  

  • Prepare, handle, and process documentation- including house and master air waybills, commercial documents and customs/regulatory documents
  • Update shipment information it a timely and accurate manner into our operating system
  • Timely freight dispatch to avoid disruptions in customer's supply chain  
  • Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
  • Review and monitor reports to understand individual performance, impact and opportunities for development
  • Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs 
  • Contribute to maintaining strong vendor relationships- airlines, trucking companies and others
  • Maintain compliance standards at all times- including internal po...

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