**MANTECH** seeks a motivated, career and customer-oriented **Location Support Center Lead** to join our team in **Herndon, VA** . In this role, you will lead a team of IT support professionals handling incident response, network installations, and project management. As LSC Lead, you’ll use ITIL-based processes to manage and resolve incoming incidents and requests. Your team provides daily Tier 1–2 support for IT infrastructure and mission applications, including issue identification, troubleshooting, and installation.

**Responsibilities include, but are not limited to:**

+ Leading a team with a diverse range of skillsets engaged in providing all aspects of IT Operations support and delivery providing coverage from 6:00 AM to 6:00 PM. The required shift is Monday through Friday 7:00 AM to 3:30PM. As manager, you will be required to have flexibility to assist both early and late shifts as needed.
+ Utilizing ITIL-based processes to manage and resolve incoming ...