Position Overview

The Hilton Lobby Ambassador is a key representative of the hotel, responsible for creating a welcoming and memorable experience for guests from the moment they enter the lobby. They provide exceptional customer service, assist with guest inquiries, and ensure that guests feel valued and well taken care of throughout their stay.

Guest Greeting and Assistance

• Welcome guests as they enter the lobby, providing a warm and friendly greeting.
• Offer assistance with luggage, directions, and other guest needs.
• Escort guests to the front desk for check‑in or to other areas of the hotel as requested.

Information and Concierge Services

• Provide information about hotel amenities, services, and local attractions.
• Assist guests with restaurant reservations, transportation arrangements, and ticket bookings.
• Offer personalized recommendations and insider tips to enhance the gu...