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Live Chat Support Specialist

Sierra Home Health Care | Canada, Canada | Posted June 19, 2026

Position Overview

The Role:

As a Live Chat Support Specialist, you will be the first point of contact for our customers, providing real-time assistance and support through live chat. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

  • Respond to customer inquiries via live chat in a timely manner.
  • Resolve customer issues and provide accurate information.
  • Document customer interactions and feedback for continuous improvement.
  • Collaborate with team members to enhance service delivery.
  • Maintain a high level of product knowledge to assist customers effectively.

Team Structure: You will be part of a dynamic customer support team, working closely with other support specialists and team leads.


Ideal Profile:

The ideal candidate will possess a blend of technical and interpersonal skills to excel in a fast-paced environment.

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