Die Position

Line Manager at Regional Customer Support Center in Sant Cugat

About the Role

The Sant Cugat Regional Customer Support Center is seeking an experienced, collaborative leader with a strong customer focus to join our Regional Customer Support team. As a Line Manager, you will lead and empower a team of highly skilled remote specialists providing support across Spain and Portugal customers and to the EMEA-LATAM region. Your mission is to move beyond case resolution to provide proactive support and data‑driven insights to improve decision making to attract and retain our customers. You will be a catalyst for a culture of high performance and digital transformation.

In this role, you will be responsible for achieving outstanding team performance and maximizing customer satisfaction, driving remote resolution, overseeing employee and customer training and facilitating local and regional knowledge sharing and escalation supp...