Lifestyle Concierge

Overall Purpose of the Job

The incumbent is responsible for the capture and fulfilment of requests requiring sensitive handling for ultra-high-net-worth and/or high-profile customers via phone, email, and chat.

The role involves fulfilling requests through a variety of resources including internet research, internal systems, team collaboration, personal expertise, partner networks, and Aspire Lifestyles resources. Responses must be communicated in a prompt, professional, and concise manner while maintaining the highest standards of customer service and quality.

Our mission is to deliver exceptional service with every customer interaction, and Lifestyle Concierges play a critical role in this service philosophy. They are expected to consistently provide elite service, quality support, accurate information, and effective communication while working with customers, managers, clients, partners, and inter...