Description
We are looking for a Level 2/3 Engineer to provide part-time/adhoc IT support for a locally based IT services firm in Albuquerque, New Mexico. The role is primarily remote, while also requiring occasional on-site visits when client needs call for hands-on technical support. Flexible scheduling is available, though periodic coordination during standard business hours will be expected.

Initial IT support request is troubleshooting Network/WIFI issues for a local Non-profit.


Responsibilities:

• Diagnose and resolve network and Wi-Fi connectivity problems for client environments, including urgent service requests as they arise.

• Deliver Level 2 and Level 3 technical support across Windows server infrastructure, networking components, and related systems.

• Administer Active Directory tasks such as account and profile setup, directory maintenance, and issue remediation.

• Investigate server performance and configur...