Position Title: Level 2 Technical Support Engineer
Client: Data Outsource Pty Ltd
Work Set-up: Work From Home
Schedule: Australian Business Hours (AEST/AEDT/AWST)
Salary Package: To Be Determined

JOB DESCRIPTION FOR A LEVEL 2 TECHNICAL SUPPORT ENGINEER

Data Outsource Pty Ltd is seeking a skilled and customer-focused Level 2 Technical Support Engineer to provide remote technical support across a diverse client base.

This role serves as a key technical escalation point, supporting desktop, server, cloud, and Microsoft 365 environments while ensuring operational uptime, security, and service excellence. Working within a Managed Service Provider (MSP) environment, you will be responsible for resolving technical issues, supporting client infrastructure, and delivering a professional support experience to Australian businesses.

Your responsib...