Summary

Manejar y coordinar todos los procesos, principios y directrices administrativos de P&O; Services para un pequeño grupo de clientes.

About the Role

LI-Hybrid

Key Responsibilities

• Perform and deliver high quality training activities in Novartis Learning Management System
• Ensure compliance to Novartis internal quality standards, relevant regulatory requirements and agreed resolution time
• Ensure the feedback provided based on the customer satisfaction survey outcome and quality audits on ticket handling and resolution provided are acted upon
• Ensure all time readiness for customer and internal audits and support customers during audits and inspections by providing requested training documents
• Attend to standard service requests, answer questions, resolve issues if possible, or assist in resolving problems alongside the next level of support and/or experts
• Provide administrative support ...