The Learning Specialist plays a key role in equipping agents with the knowledge and skills needed for success. This role delivers engaging training sessions using the client’s established curricula while adapting instructional methods to accommodate diverse learning styles and maximize agent comprehension. The Learning Specialist provides supervision and support to a team of agents throughout the product training period, ensuring attendance, participation, and performance expectations are met. In collaboration with Operations leaders, the role also helps facilitate a smooth transition from the classroom environment to on-the-job training and ultimately to the operations floor.

Job Responsibilities:

• Oversee the onboarding of agents ensuring required system access for training, and training room set up
• Deliver engaging and effective training sessions on products and systems to new and existing agents, utilizing various methodologies...