A. Training

1. Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Guidance Team for review

2. Ensure effective training programs are in place for the following:

• New Employee Orientation
• 30s day orientation
• Re-certification
• Train the Trainer
• Customer Service Training
• Technical job specific training (through certification of departmental standards and procedures)  Supervisory Skills Training
• Fire, Life and Safety Training
• Selling Skills

3. Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved

4. Ensure the monthly training reports are produce timely to Guidance Team & Dept Head

5. Ensure all hotel training records well maintained

6. Ensure th...