The results you are expected to deliver in this position:
- Creating a personal and fulfilling customer experience for both new and existing customers.
- Contribute to a positive tutor experience during all stages of tutoring.
- Contribute to the growth of the company by making effective long-term tutor matches.
What exactly will you be doing in this role, day-to-day?
- Taking calls from new customers, listening with understanding to their specific needs and advising them on an appropriate learning solution.
- Communicating with tutors regarding tutoring positions and making an effective tutor match. Your goal is to put forward the best possible tutor within the same day.
- Organising all the lesson logistics, communicating the relevant information, ensuring payment is received & lessons start when planned.
- Assist existing clients with renewals, queries & ...