Responsibilities • Proficiency in one or more programming/scripting languages (Python, Java, Node, JavaScript, C++, etc.) 7–8 years of experience in software support engineering, technical operations, production support, incident management, SRE, software engineering, or related technical fields Strong troubleshooting and root cause analysis experience across distributed systems, mobile applications, backend systems, APIs, and cloud platforms Experience reviewing source code and supporting engineering-level investigations Experience with ELK, CloudWatch, Splunk, Grafana, or similar monitoring/logging platforms Strong understanding of SQL/database analysis and log investigation Experience working with cloud technologies such as AWS Experience handling high-severity production incidents and customer-impacting issues Strong understanding of connectivity protocols including Bluetooth, TCP/IP, NFC, Serial communication, and Wi-Fi Ability to operate independently and lead complex technical i...