Join BM Digital as a Group Account Director, where you will lead the client success team in a full-time remote capacity. Your operational mindset and e-commerce experience will be crucial in ensuring excellent client relationships and agency growth.
In this influential senior role, you will manage the entire Account Management department, focusing on evolving strategies to enhance performance and communication practices. Equip Account Managers with the tools needed for proactive client engagement while overseeing high-value client accounts. Your leadership will set the benchmark for service excellence throughout the agency.
Key Responsibilities:
• Direct the Account Management team to optimize client engagement
• Train and support Account Managers for strategic account growth
• Develop and enforce communication frameworks with clients
• Manage escalations and strategic client interactions
• Enhance operational workflows and improve execution standards
Requiremen...