Description As a Technical Support Specialist for Waukesha you will provide first-class technical support for end-customers in INNIOs indirect and direct markets key accounts channel partners distributors plant personnel and field technicians. You will deliver premium service performance hands‑on engine maintenance and collect valuable engine experience across the global plant and engine fleet.
Responsibilities - Provide excellent 1st to 3rd level troubleshooting support for customers and partners.
- Deliver hands‑on engine maintenance and foster customer networks through regular service events and stakeholder engagement.
- Set up and drive customer‑focused issue resolution for both common and unplanned service events from first contact to case closure including field technician dispatching, briefing, debriefing and implementation of lessons learned.
- Share process responsibility for the Premium Service End‑to‑End process both ons...