Join Versaterm as a Lead Technical Expert for NG911 Solutions, focusing on deployment and escalation support for critical services. This role is vital for technology in public safety.

You will play a key role in overseeing Level 2 and Level 3 technical teams, executing deployment projects, and troubleshooting complex telephony issues. With a strong background in VoIP and AVAYA environments, your insights will enhance operational standards and team performance through coaching and skill development. Your contribution ensures the effective implementation of innovative public safety solutions.

Key Responsibilities: • Lead and manage technical resources for high availability solutions • Diagnose and resolve complex telephony-related issues • Support the transition to operations post-deployment • Collaborate with Engineering and Product teams during escalations • Maintain clear technical documentation and best practices

Requirements: • Degree in Telecommunications...