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Lead Support Representative

Stjohn | auckland, New-Zealand | Posted June 29, 2026

Position Overview

Job Description

He aha te tūranga -About the role:

Our telecare team have an exciting opportunity for a confident, tech-savvy and multi-tasking support representative to join them. The role is permanent, full time (40 hours per week), working rotational shift patterns between the hours of 8am to 6pm, Monday to Friday.

We are looking for someone to help focus on overall customer growth within our telecare area, with the purpose of attracting new customers, through education and promoting the benefits of a St John Medical Alarm. This includes supporting new customer acquisition referrals, by providing accurate information on all Telecare products, services and supporting the Telecare Field Support Representatives as required.

Support sales and activity target through effective promotion of Telecare products by building and maintaining positive and productive relationships with customers, external stakeholders, and the community.

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