Lead Service Design Engineer

The Lead Service Design Engineer combines technical expertise, innovation and customer focus to support Elekta’s radiotherapy solutions through the entire lifecycle of the installed base. The role requires frequent domestic and international travel to pilot installations, upgrades, validation testing and corrective maintenance of linear accelerators in clinical environments, ensuring the highest standards of customer service, user safety and system uptime.

Responsibilities

• Initiate and participate in Service Design Continuous Improvement activities, innovation projects and workshops, including improved fault‑finding workflows and predictive maintenance schedules, and influence the service and technical product roadmap.
• Consult on the definition of Service User Needs and their decomposition into System Requirements and validation tests.
• Create technical procedures and service workflows for user manuals. <...