Role

Python - Lead Production Support Engineer

Business Unit

CMTADM

Compensation

Competitive (including bonus)

Responsibilities

• Interfacing with technical and business stakeholders – internal and external (Managers / Application owners, Support Analysts, Infrastructure Team, Developers and technology specialists).
• Managing and maintaining production environment.
• Change management and application deployments.
• Restore a normal service operation as quickly as possible and minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
• Coordinate all activities required to lead incident triage in compliance with SLAs and OLAs.
• Facilitate the outage calls and ensure that all the required resources are engaged to work a Major Incident.
• Preparing internal reports on Major incidents an...