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Transamerica | Philadelphia, United States | Posted July 04, 2026
Position Overview
Job Description
Responsibilities
Operational Management:
Demonstrate an advanced understanding of service management frameworks (ITIL); working knowledge of integrated service management tool(s) such as ServiceNow.Develop and integrate issue and request handling as well as escalation policies and procedures to operating practices.Analyze incident trends and anticipate potential problems for proactive resolution.Manage exceptions to the process; look for opportunities to remediate and prevent recurrence of the exception. Partner with the GTS team to enable processes via leading industry technologies (e.g. Remedy, Service Now).Develop and communicate tactical and strategic resolutions to issues and operating proceduresPartner and initiate plans with other IT lifecycle process owners to ensure alignment and the consistent and effective delivery of ITSM processes to the organization.Edu...