Deliver business value through Right and Fast partnershipThis position will be primarily responsible for providing end-to-end ownership of priority incidents, (from detection to resolution) affecting IT operations.This role combines technical expertise with strategic leadership including management of our Business Recovery Managers (BRMs), as well as accountability for both the follow through with Incidents, Problem, Change, and Knowledge Management as well as proactive prevention/avoidance of new incident occurrence.This role is part of the IT Operations Excellence team and includes driving the communication and collaboration activities across the various IT Service towers in conjunction with the SBG business customers and Business Critical sites, to optimize IT operations.Key ResponsibilitiesOwn and drive the oversight of priority incidents in real-time, end-to-end throughout entire lifecycleProvide matrix leadership and coaching to Business Recovery Managers (BRMs), ensuring adhe...