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Responsibilities

• Comprehensive management of the organization's convergent communications network, including leading governance, developing standards, and ensuring daily system availability, integrity, and regulatory compliance (e.g., NTC, privacy legislation) across all network links, from LAN/WAN and IP phones to end-user devices.


• Strategic responsibilities such as capacity planning, budget forecasting, and recommending hardware/software improvements.


• Service assurance, achieved through Service Level Management (defining, reviewing and monitoring SLAs/OLAs) and disciplined IT service management, specifically Incident Management and Problem Management, which involve resolving escalated incidents, performing root-cause analysis, and coordinating preventative remedies.


• Vendor Management – overseeing partner relationships, contract renewals, mon...