Perform hands-on end-user support and endpoint engineering work across identity management, endpoint security tooling, enterprise communications suite, and service desk software

Distribute and clarify daily work assignments for the squad, ensuring team members understand task priorities, scope, and expected outcomes

Identify and remove obstacles that are slowing the squad's execution — whether that means unblocking a stalled ticket, escalating to the right team, or jumping in to pair on a difficult issue

Support squad members in decision-making by providing context, answering technical questions, and helping them think through ambiguous situations rather than dictating solutions

Triage and prioritize incoming requests during US business hours, acting as the operational point of contact for the squad

Contri...