Lead Customer Strategist

Do you want to shape the foundation of how we define, understand, and govern our customers across the Nordics?

We are now establishing a new strategic capability within Digital Sales & Customer Experience (DS&CX) – Customer Strategy & Concepts. This role sits at the core of that ambition.

In this role you will

• Define, own, and evolve core customer concepts such as customer and household definitions and structures, benefit offering or customer interaction principles.
• Act as a senior facilitator across business units and enabling functions, driving alignment and decision‑making.
• Lead cross‑market harmonization of customer‑related concepts and ways of working.
• Shape and drive the customer governance framework to ensure consistency across markets and compliance with regulatory requirements.
• Operate at the intersection of business strategy, customer architecture, and regulatory r...