Lead Customer Service Representative (WowNow US)

Location: Ontario, CA (On-site / Hybrid)

About WowNow

WowNow is an AI-powered, on-demand creative manufacturing platform that transforms digital moments into physical keepsakes (TimeTag). As we expand rapidly across the U.S., we are building a world-class customer experience system to support both B2C users and B2B partners.

Role Overview

We are looking for a Lead Customer Service Representative to build and manage our customer support function in the U.S.

This role starts as a hands-on operator (0→1 stage)—creating customer support materials, handling inbound inquiries—and evolves into a team lead role, managing outsourced contractors and ensuring service quality at scale.

You will play a critical role in shaping how customers experience WowNow.

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