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Lloyds | london, United-Kingdom | Posted June 29, 2026
Position Overview
- This is your opportunity to shape how lending journeys work at scale by making them faster, simpler and more effective for both colleagues and customers as part of a major transformation programme
- As a Lead Customer Journey Manager, you’ll play a critical role in shaping our customer and colleague experience as part of the lending and credit transformation across Business & Commercial Banking. You’ll lead and develop a team of journey specialists while being accountable for shaping and delivering end-to-end colleague journeys that enable the fastest, simplest and most effective customer outcomes
- You’ll own end-to-end journeys, designing and delivering experiences that reduce complexity, increase automation and improve speed to decision and fulfilment. You’ll translate customer outcomes into intuitive workflows and journeys, enabling Relationship Managers, Credit teams and operational colleagues to deliver consistently high-quality results
- Worki...